Patient Retention in Your Mental Health Practice
There are many factors that contribute to your practice Patient Retention Rate (PRR). Your office PRR is a principal factor in determining your revenue. When patients leave therapy prematurely in above average numbers, mental health practice owners need to examine more closely what the stimulating factors are behind this activity. Surveys among patients who leave therapy point to finding faults with communications, practice staff professionalism and issues concerning billing.
Reminder: Today, patients are not just patients. They are healthcare consumers. They are seeking convenient technology, access to easy appointments, a relaxing environment, and the flexibility of both virtual and in-person sessions. And finally, happy patients will recommend you to friends and family. When it comes to referrals, word-of-mouth is the gold standard.
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