Mental Health Practice News & Notables

Telehealth Patient Utilization
The Department of Health and Human Services reports that 84 percent of telehealth patients received their services from providers with whom they had an established relationship. At the same time, a wholesome 16 percent received services from a provider with whom they had no prior relationship. Telehealth can lead to practice expansion.

Avoiding Insurance Requests for Money Back
For Mental Health Professionals it is as unpleasant as going to the dentist to have a root canal. What are we talking about here? When insurance companies request a takeback on claim payments. There are several defensive strategies that can help dramatically reduce these requests. On your patient intake form always request if the patient has a secondary insurance, remind your patients that if insurance requests a COB, Coordination of Benefits, this is something they cannot ignore. Except in cases of fraud, health plans are allowed to seek reimbursement from a provider for overpayment of a claim, so long as the plan sends a written request for reimbursement to the provider in compliance with the state’s recoupment laws.
Reminder: Providers always maintain the option to appeal a takeback request.

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